This Privacy Policy explains how Rubbish Clearance Holland Park collects, uses, stores and protects personal data relating to our customers and potential customers in the Holland Park area. We are committed to complying with the UK General Data Protection Regulation UK GDPR, the Data Protection Act 2018 and any other applicable data protection laws.
This Privacy Policy applies to all Rubbish Clearance Holland Park customers and enquirers located in our service area, including anyone who contacts us, books our services, visits our website, or otherwise interacts with us in relation to our rubbish clearance services.
Rubbish Clearance Holland Park is a rubbish removal and waste clearance service provider operating in the Holland Park area. For the purposes of data protection law, we act as the data controller in relation to the personal data we collect and use about you. This means we decide why and how your personal data is processed.
If you have any questions about this Privacy Policy or about how we handle your personal data, you can contact us using the details provided to you when you engage our services or make an enquiry.
We only collect personal data that is relevant to providing our services and managing our relationship with you. The types of personal data we may collect include
Name and contact details such as your full name, address, email address and telephone number.
Service information such as the address where rubbish is to be collected, property type, access details, preferred dates and times for collections, and details relating to the waste to be removed.
Communication data such as information contained in emails, phone calls, text messages, contact forms and any other correspondence with us, including enquiries, quotes and complaints.
Billing and payment information such as your billing address, payment status, and details of services provided and associated charges. Card or account details are processed securely through our payment processors and are not stored by us beyond what is necessary for legitimate business and legal purposes.
Technical and usage data such as device information, IP address, browser type, and basic website usage data, where this is collected through our website for security, analytics and service improvement purposes.
We collect personal data in several ways
Directly from you when you contact us by phone, email, text message, contact form, social media or in person, for example to request a quote or book a collection.
During the performance of services when we attend your premises, communicate about scheduling, access or additional requirements, and record details of the work carried out.
From third parties where lawful, for example from property managers, landlords, letting agents or other parties who arrange rubbish clearance services on your behalf and provide your contact details for that purpose.
Automatically, through basic technical and usage data when you visit or interact with our website or digital platforms.
We only process your personal data when we have a lawful basis to do so. Depending on the circumstances, we rely on the following lawful bases under UK GDPR
Performance of a contract where processing is necessary to provide our rubbish clearance services, to give you a quote, to manage bookings, to take payment and to fulfil our obligations under any contract we have with you.
Legitimate interests where processing is necessary for our legitimate business interests and these interests are not overridden by your data protection rights. This may include managing our relationship with you, improving our services, responding to your enquiries, maintaining security, and defending or advancing legal claims.
Legal obligation where we are required to process personal data to comply with legal or regulatory requirements, such as accounting, taxation, waste transfer documentation and record keeping obligations.
Consent where we rely on your explicit consent, for example where required for certain types of marketing communications. You can withdraw your consent at any time by contacting us using the details provided to you.
We use your personal data for the following purposes
To provide and manage our services including giving quotes, arranging and carrying out rubbish clearance and related services, and communicating with you about appointments and access.
To manage our relationship with you including handling enquiries, feedback, complaints and other communications.
To process payments and invoices including issuing quotes, invoices and receipts, and maintaining accurate accounting and financial records.
To comply with legal and regulatory obligations including waste transfer notes, tax and accounting obligations, and any duties imposed by relevant authorities.
To maintain security and prevent fraud including verifying identity where appropriate and protecting our business, staff, customers and systems.
To improve our services including monitoring and analysing how our services and website are used and making changes to enhance customer experience.
To send marketing communications where permitted by law and where you have not opted out, for example to let you know about service updates or offers relevant to rubbish clearance in the Holland Park area.
We keep your personal data only for as long as is necessary for the purposes for which it was collected, or as required by law. Retention periods may vary depending on the type of information and the purpose of processing, but typically
Service and contract records including your contact details, service history and invoices are usually kept for up to seven years after the end of the relevant financial year to comply with tax, accounting and legal requirements.
Enquiry and quote information where no contract is formed is usually kept for up to two years from the date of your last contact, to manage follow up enquiries and potential repeat business, unless you ask us to delete it sooner where we are able to do so.
Records related to legal claims, disputes, or regulatory investigations may be retained for longer where necessary for the establishment, exercise or defence of legal claims.
When personal data is no longer needed, we will securely delete or anonymise it.
We do not sell your personal data. We may share your personal data with third parties in the following limited circumstances
Service providers acting as data processors who provide services to us such as payment processing, IT support, email and communication tools, accounting support and data hosting. These providers only process your personal data on our instructions, for our purposes, and are required to protect your data in accordance with data protection law and contractual obligations.
Professional advisers including accountants, insurers, legal advisers and consultants, where necessary for the management of our business, to comply with legal obligations, or to exercise or defend legal rights.
Public authorities and regulators where we are legally required to do so, such as tax authorities, law enforcement bodies, courts, or environmental and waste management authorities.
Other third parties in the event of a business sale, merger or restructuring, where your personal data may be transferred as part of the transaction, subject to appropriate confidentiality and data protection safeguards.
Where personal data is shared with processors located outside the UK or European Economic Area, we will ensure appropriate safeguards are in place in accordance with data protection law.
Under UK GDPR, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These include
The right to access your personal data and to receive information about how we process it.
The right to request correction of inaccurate or incomplete personal data.
The right to request the deletion of your personal data in certain circumstances, for example where the data is no longer necessary for the purposes for which it was collected and we have no legal obligation to retain it.
The right to restrict the processing of your personal data in certain situations, such as where you contest its accuracy or object to our legitimate interests.
The right to object to certain types of processing, including processing based on legitimate interests and processing for direct marketing purposes.
The right to data portability, allowing you to request that certain personal data is transferred to you or to another controller in a structured, commonly used and machine readable format, where technically feasible and where the processing is based on consent or contract and carried out by automated means.
Where we rely on consent, the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before consent was withdrawn.
If you wish to exercise any of these rights, please contact us using the details provided when you engaged or contacted Rubbish Clearance Holland Park. We may need to verify your identity before responding to your request.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include access controls, secure storage, staff awareness and limiting access to personal data to those who need it for legitimate business purposes.
While we take reasonable steps to protect your information, no system can be guaranteed as completely secure. You are also responsible for taking reasonable steps to protect your own information when communicating with us.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or other reasons. Any updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
This Privacy Policy applies to all Rubbish Clearance Holland Park customers and enquirers in our service area and is intended to give you clear and transparent information about your personal data and your rights under data protection law.
Privacy Policy for Rubbish Clearance Holland Park explaining how we collect, use, store and protect customer data in compliance with UK GDPR and data protection law.
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