Read the UK service Terms and Conditions for Rubbish Clearance Holland Park, covering bookings, payments, cancellations, liability, waste regulations, and governing law.
Get a quoteThese Terms and Conditions set out the basis on which Rubbish Clearance Holland Park provides rubbish removal and waste collection services to domestic and commercial customers. By making a booking, confirming a quote, or allowing our team to carry out any work, you agree to be bound by these Terms and Conditions.
In these Terms and Conditions, the following expressions have the meanings given below:
Customer means the individual, company, or organisation booking or receiving our rubbish clearance, waste removal, or related services.
We, us, our means Rubbish Clearance Holland Park, the service provider.
Services means any rubbish clearance, waste collection, removal, loading, transportation, or disposal work carried out by us, including associated labour and equipment.
Waste means any rubbish, refuse, junk, household waste, commercial waste, garden waste, bulky items, or other materials we agree to remove.
Site means the property, premises, or location from which the waste is to be collected.
Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written or verbal quotation we provide.
We provide rubbish clearance and waste removal services, which may include collection, loading, transportation, and lawful disposal of waste from domestic and commercial sites.
The specific nature and extent of the services will be agreed between you and us at the time of booking or quotation. Our services do not include cleaning, repairs, or building work unless expressly agreed in writing.
We reserve the right to refuse to remove certain items, including but not limited to hazardous, toxic, medical, chemical, or illegal substances or materials, or any items which in our reasonable opinion may pose a health and safety risk or breach waste regulations.
You may request a booking for our services by telephone, email, or through any booking system we may operate. All bookings are subject to availability and our acceptance.
We may provide an estimated quotation based on the information you supply about the waste to be collected, including type, volume, and access conditions. Any estimate is provided in good faith but may be adjusted on site if the actual waste or conditions differ from those described.
A booking is only confirmed when we have agreed a date and time window for the collection and you have accepted our quotation verbally or in writing. We may also require certain details such as your name, contact information, site address, and access details to complete the booking.
We will make reasonable efforts to arrive within the agreed time window. However, times are estimates only and may be affected by traffic, weather, operational issues, or other factors beyond our control. We will aim to inform you of any significant delay or the need to reschedule.
You are responsible for ensuring that we have safe and reasonable access to the site and the waste to be collected at the agreed time. This includes providing accurate access instructions, arranging any necessary permissions, and ensuring that any gates, parking areas, or communal spaces can be used by our team and vehicles.
You must ensure that the waste to be collected is clearly identified and, where relevant, separated from items not intended for removal. If you are not present at the site, you must provide clear instructions so that we can identify the correct waste. We accept no liability for removing items that we reasonably and in good faith believe have been left for collection.
You agree to provide a safe working environment for our staff, including notifying us in advance of any hazards, restrictions, or special requirements at the site. We may refuse to provide the services or suspend work if conditions are unsafe or significantly different from those described at the time of booking.
Our charges are generally based on factors such as the volume and type of waste, labour time, loading conditions, and any additional services requested. We may also apply minimum load charges or call-out fees, which will be communicated to you in advance where applicable.
Any quotation provided before our arrival is an estimate only, based on the information you have provided. Once on site, we will confirm the final price before commencing work, taking account of the actual waste and conditions. If you choose not to proceed at this stage, we may charge a reasonable call-out or attendance fee to cover our costs.
Quotations are valid for a limited period as stated at the time of issue or, if no period is stated, for 30 days from the date of the quotation. We reserve the right to revise our prices if the information provided at the time of booking was incomplete or inaccurate, or if additional services are requested.
Unless otherwise agreed, payment is due in full upon completion of the services on the day of collection. We may accept payment by cash, debit card, credit card, bank transfer, or other methods we specify from time to time.
For business customers, we may, at our discretion, offer account facilities or payment terms. Any such arrangements will be confirmed in writing and may be subject to credit checks and ongoing review. If we issue an invoice with payment terms, payment must be made on or before the due date stated on the invoice.
If payment is not received when due, we reserve the right to charge interest on overdue amounts at the statutory rate permitted under UK law, calculated daily until payment is made in full. We may also recover any reasonable costs we incur in chasing payment, including legal and debt recovery expenses.
Title to any materials or items we remove passes to us upon collection, unless otherwise agreed in writing. You must not withhold payment on the basis of any claim, counterclaim, or alleged set-off without our prior written agreement.
You may cancel or amend your booking by contacting us directly. To avoid charges, you must provide at least 24 hours notice before the scheduled collection time. If you cancel or significantly amend your booking with less than 24 hours notice, we may, at our discretion, charge a reasonable cancellation fee or call-out charge.
If we arrive at the site at the agreed time and are unable to gain access, or if the waste is not available for collection, we may treat the visit as a late cancellation and charge a call-out fee or a portion of the agreed price to cover our costs.
We reserve the right to cancel or reschedule a booking if we are unable to perform the services due to events beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, accidents, or legal or regulatory restrictions. In such circumstances, we will aim to provide as much notice as reasonably possible and offer an alternative date or a full refund of any advance payment received.
We operate in accordance with applicable UK waste legislation and environmental regulations. We will transport and dispose of waste using authorised facilities and methods, and we will take reasonable steps to recycle or recover materials where practicable.
By engaging our services, you confirm that you are the owner of the waste or that you have the owner’s authority to arrange its removal. You must not ask us to remove any waste that is illegal to possess, transport, or dispose of, or any waste that you do not have the right to discard.
We will not accept or remove hazardous or specialist waste unless we have expressly agreed to do so in writing and we are properly licensed and equipped. Hazardous or specialist waste may include items such as asbestos, certain chemicals, clinical waste, oils, fuels, pressurised containers, and electrical equipment that falls under specific regulations.
If we discover that you have provided us with hazardous, illegal, or unsuitable waste without prior agreement, we may refuse to remove it, return it to you, or arrange for specialist disposal at your cost. You will be responsible for any fines, penalties, or claims arising from your failure to comply with waste regulations.
We will exercise reasonable care and skill in providing our services. However, you acknowledge that rubbish clearance and waste handling may involve moving bulky or awkward items through confined spaces, which carries some risk of minor damage or scuffs to surfaces. We will take reasonable precautions but cannot accept liability for unavoidable minor damage that occurs in the normal course of carrying out the services.
Our total liability to you for any loss or damage arising out of or in connection with the contract, whether in contract, tort, negligence, or otherwise, shall not exceed the total price paid or payable for the services that gave rise to the claim. We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded under UK law.
We will not be liable for any indirect, consequential, or purely economic loss, including loss of profit, revenue, business, or opportunity, arising out of or in connection with the services. We will also not be responsible for any loss or damage caused by your failure to comply with these Terms and Conditions, or by events beyond our reasonable control.
You are responsible for removing or securing any valuable, fragile, or sentimental items before our arrival. We accept no liability for damage to or loss of items that you have left in or near waste intended for removal, or for items we reasonably and in good faith believe are to be removed.
We will maintain appropriate public liability insurance and, where applicable, employers liability insurance in respect of our operations. Copies of our insurance documentation are available on request.
If you are dissatisfied with any aspect of our services, you should notify us as soon as possible, ideally within 48 hours of completion of the work. We will investigate your complaint and aim to resolve it promptly and fairly.
Where appropriate, we may offer to revisit the site, adjust our charges, or take other reasonable steps to address your concerns. Our decision will take into account the nature of the complaint, the evidence available, and our obligations under these Terms and Conditions and applicable law.
We may collect and process personal data such as your name, contact details, and site address for the purposes of managing bookings, providing services, processing payments, and administering our business. We will handle your personal information in accordance with applicable data protection legislation.
We will not sell your personal data to third parties. We may share your information with trusted service providers, such as payment processors, waste facilities, or subcontractors, where necessary to perform the services or operate our business, and always subject to appropriate safeguards.
We may update or amend these Terms and Conditions from time to time to reflect changes in our services, business practices, or legal obligations. The version in force at the time of your booking will apply to your contract with us.
The latest version of these Terms and Conditions will be made available on request and may be published as part of our service information. Continued use of our services after changes take effect will constitute your acceptance of the revised terms for future bookings.
These Terms and Conditions, and any contract between you and us for the provision of services, are governed by and construed in accordance with the laws of England and Wales.
Any dispute arising out of or in connection with these Terms and Conditions, or the services we provide, shall be subject to the exclusive jurisdiction of the courts of England and Wales, to which both you and we irrevocably submit.
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be limited or removed to the minimum extent necessary and the remaining provisions shall continue in full force and effect.
No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy. No single or partial exercise of any such right or remedy shall prevent any further or other exercise of that or any other right or remedy.
You may not assign or transfer any of your rights or obligations under the contract without our prior written consent. We may assign or subcontract some or all of our rights and obligations, provided that this does not materially reduce the level of service you receive.
These Terms and Conditions, together with any written quotation or confirmation of booking, constitute the entire agreement between you and us in relation to the services, and supersede any prior understandings, representations, or agreements, whether written or oral.
Holland Park is one of London's most cherished green spaces, situated in the upscale Royal...
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